Refund policy

CANCELLATIONS AND RETURNS

If you purchase a product online as a consumer in the UK, you generally have the legal right to cancel your order within 24 Hours of making your purchase, without needing to provide a reason.

If you wish to cancel an order under this right, you must notify us within the 24 Hour cancellation period. Returning this product for a full refund is not possible.

If you do not make this cancellation on time, then the products will be sent to you.

Returned products should be unworn, unused and in their original condition, with any original tags or packaging retained where reasonably possible.

Unless the product is faulty, incorrect or otherwise does not conform to your statutory rights, you may be responsible for the direct cost of returning the goods.

REFUNDS

Once you have validly cancelled your order and returned the relevant goods, we will process your refund in accordance with applicable consumer law.

Where required, refunds will include the cost of standard delivery originally paid by you. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

Refunds will normally be made using the original payment method.

We may withhold a refund until we have received the returned goods or you have provided reasonable evidence that they have been returned, whichever occurs first.

FAULTY, DAMAGED OR INCORRECT ITEMS

Your statutory consumer rights are not affected by these Terms & Conditions.

If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as reasonably possible at:

Lewkendesign@gmail.com

Please provide your order number and, where appropriate, photographs showing the issue.

Where a product is faulty, not as described or otherwise does not conform to your statutory rights, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and applicable law.

Nothing in these Terms & Conditions limits or excludes any rights that you have under UK consumer law.